hvajee Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how hvajee ("hvajee", "we", "us", "our"), the operator of the online betting and casino platform at hvajee.net, collects, uses, discloses, retains, and protects the personal data of individuals ("you", "Player", "User") who access or use the hvajee platform, including the website, mobile browser interface, and any associated services.

By registering for an hvajee account, accessing the hvajee Login page, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the hvajee Terms & Conditions and Responsible Gaming Policy, both of which are accessible from the site footer.

hvajee is committed to handling your personal data with transparency, integrity, and care. This Policy is written in plain, accessible English so that every player on the platform can understand exactly how their information is managed.

2.Data We Collect

hvajee collects personal data in several ways: directly from you when you register or use the platform, automatically through your interaction with the site, and from third parties such as payment processors and identity verification services. The categories of data we collect are described below.

2.1 Registration Data

When you create an hvajee account, we collect the following information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 18 years of age or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Chosen username and encrypted password
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-money-laundering obligations, hvajee may request copies of identity and address verification documents. These may include:

• National Identity Card (NID) — front and back
• Passport bio-data page
• Utility bill, bank statement, or official correspondence dated within 90 days as proof of address
• Mobile wallet registration confirmation (bKash, Nagad, or Rocket account in your name)
• Selfie photograph for facial matching where required

2.3 Transaction Data

We collect records of all financial transactions processed through your hvajee account, including deposit amounts, withdrawal requests, transaction timestamps, payment method used, and transaction reference numbers. All amounts are recorded in Bangladeshi Taka (BDT).

2.4 Betting and Gaming Activity

hvajee maintains a complete record of your betting and gaming activity on the platform, including markets selected, stake amounts, odds accepted, game titles played, session duration, and win/loss outcomes. This data is used to operate your account, calculate bonus eligibility, and monitor for responsible gaming indicators.

2.5 Technical and Device Data

When you access the hvajee platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, features used, and click-stream data
• Session start and end times
• Referring URL (the page you visited before arriving at hvajee.net)
• Cookie identifiers (see Section 6 for full cookie details)

2.6 Communications Data

If you contact hvajee support via email at [email protected] or through the platform's live chat function, we retain records of that correspondence, including the content of messages, timestamps, and the resolution provided. This information is used to handle your enquiry and to improve our customer service quality.

3.How We Use Your Data

hvajee uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, device data
Identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals	Transaction data, payment method details
Providing betting and casino services	Gaming activity data, account data
Bonus and promotion administration	Gaming activity, transaction data
Fraud prevention and security monitoring	Technical data, transaction data, IP address
Responsible gaming monitoring	Gaming activity, session data, account data
Customer support	Communications data, account data
Regulatory compliance and AML reporting	All categories where required by law
Platform improvement and analytics	Technical data, aggregated gaming activity
Marketing communications (where consented)	Email address, mobile number, gaming preferences

hvajee does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where such processing is required for fraud prevention or AML compliance, in which case you have the right to request human review of any automated decision that affects you.

4.Legal Basis for Processing

hvajee processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment transactions, and gaming activity is necessary to perform the contract between you and hvajee (the Terms & Conditions).
• Legal obligation: Identity verification, AML monitoring, and certain record-keeping activities are required by applicable law and regulatory guidelines.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and platform improvement are conducted on the basis of hvajee's legitimate interest in operating a safe and fair platform, balanced against your privacy rights.
• Consent: Marketing communications are sent only where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Data Sharing

hvajee does not sell, rent, or trade your personal data. We may share your data with third parties only in the following circumstances:

5.1 Payment Service Providers

To process deposits and withdrawals, hvajee shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each provider processes your data under their own privacy terms and applicable banking regulations.

5.2 Identity Verification Partners

hvajee may use third-party KYC and identity verification service providers to validate the documents you submit. These providers are contractually bound to use your data solely for the purpose of identity verification on behalf of hvajee.

5.3 Game Software Suppliers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and session data to deliver and record game outcomes. These providers do not receive your full personal profile, payment details, or KYC documents.

5.4 Legal and Regulatory Authorities

hvajee may disclose your personal data to relevant authorities where required by law, court order, or regulatory instruction. This includes disclosure in connection with suspected money laundering, fraud investigations, or other unlawful activity. hvajee will notify you of such disclosures where legally permitted to do so.

5.5 Business Transfers

In the event that hvajee undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data post-transfer.

6.Cookies & Tracking Technologies

hvajee uses cookies and similar tracking technologies on the hvajee.net platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by hvajee fall into the following categories:

Cookie Type	Purpose	Duration
Essential	Maintain your login session, preserve language and currency preferences, and ensure platform functionality	Session / up to 30 days
Security	Detect and prevent fraud, bot activity, and unauthorised account access	Up to 12 months
Analytics	Understand how players navigate the platform so we can improve usability and performance (data is aggregated and anonymised)	Up to 12 months
Preference	Remember your display preferences, recently visited game categories, and notification settings	Up to 6 months

hvajee does not deploy third-party advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of the hvajee platform, including the ability to remain logged in.

7.Data Security

hvajee implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and hvajee servers
• AES-256 encryption for personal data stored at rest in hvajee databases
• Password hashing using bcrypt with unique salts — your password is never stored in readable form
• Two-factor authentication (2FA) available to all players via account settings after hvajee Login
• Access controls limiting which hvajee staff members can access personal data, based on role and need
• Regular security audits and penetration testing conducted by independent security specialists
• Intrusion detection systems monitoring for unusual access patterns and potential data breaches in real time

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, hvajee will notify affected players as promptly as possible and take all reasonable steps to limit the impact of the breach.

8.Data Retention

hvajee retains your personal data for as long as your account is active and for a defined period thereafter, depending on the category of data and applicable legal obligations:

• Account and registration data: Retained for the duration of your account and for 5 years following permanent account closure, in line with standard record-keeping practice.
• KYC and identity documents: Retained for 5 years from the date of submission or from the date of account closure, whichever is later, to satisfy AML compliance requirements.
• Transaction records: Retained for 5 years from the date of each transaction, as required for financial record-keeping and audit purposes.
• Betting and gaming activity logs: Retained for 3 years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for 2 years from the date of the last interaction in a support thread.
• Marketing consent records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever occurs first.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9.Your Rights

As a player on the hvajee platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of the personal data hvajee holds about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Basic profile corrections can be made directly within your account settings after hvajee Login.
• Right to erasure: You may request that hvajee delete your personal data. This right applies subject to legal retention obligations — data that must be retained for AML or compliance reasons cannot be deleted ahead of the applicable retention period.
• Right to restriction: You may ask hvajee to restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: You may request that hvajee provide your account and transaction data in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming purposes. hvajee will assess your objection and respond within 30 days.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by updating your communication preferences in account settings or by emailing [email protected].

10.Children's Privacy

The hvajee platform is strictly for adults aged 18 and above. hvajee does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. During registration, hvajee collects date of birth to verify that the applicant meets the minimum age requirement. Where hvajee discovers or has reason to believe that an account has been opened by a person under 18, the account is closed immediately, all funds are frozen pending investigation, and all associated personal data is securely deleted in accordance with child data protection obligations.

If you are a parent or guardian and believe your child has registered for an hvajee account, please contact [email protected] immediately so that the account can be closed and the matter resolved.

11.Third-Party Links

The hvajee platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay) whose interfaces you access when making deposits or withdrawals. When you leave the hvajee platform to interact with a third-party service, that service's own privacy policy governs the processing of your data. hvajee is not responsible for the privacy practices of third-party services and encourages you to review their respective policies before providing any personal information.

12.Policy Changes

hvajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When a material change is made, hvajee will post the updated Policy on this page with a revised effective date and, where practical, notify registered account holders by email.

Your continued use of the hvajee platform following the posting of an updated Policy constitutes your acceptance of the changes. If you do not agree to a revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

13.Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or about how hvajee handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Subject line for data requests: Data Rights Request
• Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests
• Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

hvajee is committed to resolving any privacy concern raised in good faith. If you are not satisfied with the outcome of your complaint, you retain the right to seek further remedy through applicable legal channels.