hvajee Terms & Conditions

1.Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hvajee ("hvajee", "we", "us", "our"), the operator of the online betting and casino platform accessible at hvajee.net. These Terms apply to all products and services offered through the hvajee platform, including sports betting, live casino, slots, table games, virtual sports, and any promotional or loyalty programme operated by hvajee from time to time.

By completing the account registration process, accessing the hvajee Login page, making a deposit, placing a wager, or otherwise using the platform, you confirm that you have read these Terms in full and agree to be legally bound by them. hvajee strongly recommends that you save or print a copy of these Terms for your personal records.

These Terms must be read alongside the hvajee Privacy Policy, the Responsible Gaming Policy, and any specific promotion terms that may apply to individual offers. In the event of a conflict between these Terms and a specific promotion's terms, these Terms shall prevail unless the promotion's terms expressly state otherwise.

2.Eligibility

Use of the hvajee platform is subject to the following elig ibility requirements, all of which must be satisfied at all times during your use of the platform:

• Age: You must be at least 18 years of age. hvajee strictly enforces the 18+ requirement and reserves the right to request age verification documentation at any time.
• Residency: You must be physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time you access the platform.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• Not Self-Excluded: You must not be subject to any self-exclusion agreement with hvajee or any voluntary exclusion programme at the time of use.
• Not Registered as a Problem Gambler: You must not have been registered on any national or international problem gambling register that prohibits you from accessing gambling services.

hvajee reserves the right to verify eligibility at any point. Accounts opened by ineligible persons will be closed immediately, and any funds held in such accounts will be handled in accordance with applicable law and hvajee's internal compliance procedures.

3.Account Registration

To access the full range of hvajee services, you must register for an account. The following rules apply to account registration and maintenance:

3.1 Single Account Policy

Each individual may register and maintain only one active hvajee account. Opening multiple accounts — whether using the same or different personal details — is strictly prohibited. hvajee uses automated and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, all accounts belonging to that individual will be permanently closed, all pending bonuses will be cancelled, and any withdrawals from bonus-derived funds will be voided.

3.2 Accurate Information

You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number. You are required to keep this information up to date. Providing false, misleading, or incomplete information is a material breach of these Terms and grounds for immediate account closure.

3.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your hvajee Login credentials, including your username and password. Any activity conducted through your account — whether or not authorised by you — is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify hvajee immediately at [email protected].

3.4 Account Currency

All hvajee accounts are denominated in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to indicate amounts in BDT. Currency cannot be changed after account creation.

4.Account Verification (KYC)

hvajee operates a Know Your Customer (KYC) programme in accordance with responsible gaming and anti-money-laundering obligations. Verification is required before any withdrawal is processed and may also be requested in connection with unusually large deposits or irregular betting patterns.

You agree to submit requested KYC documents within 72 hours of a verification request being issued. Failure to provide satisfactory documentation within this period may result in account restriction or closure. hvajee will not process withdrawal requests until KYC verification is complete and approved. Submitted documents are stored and processed in accordance with the hvajee Privacy Policy.

5.Deposits & Withdrawals

5.1 Accepted Payment Methods

hvajee accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are conducted in BDT. hvajee does not accept cash transactions, cryptocurrency, or foreign currency transfers.

5.2 Minimum Deposit

The minimum deposit amount is ৳200 per transaction. There is no maximum deposit limit imposed by hvajee; however, individual payment providers may apply their own transaction limits. Players are advised to check the applicable limits for their chosen payment method before initiating a deposit.

5.3 Withdrawal Processing

Withdrawal requests are processed within 15 minutes on average for verified accounts using bKash or Nagad. Bank transfer withdrawals may take up to 3 business days depending on the receiving institution. hvajee does not charge a fee for standard withdrawals; however, your payment provider may apply charges independently. Withdrawals can only be made to a payment method registered in the account holder's own name.

5.4 Withdrawal of Bonus Funds

Bonus-derived funds may not be withdrawn until all applicable wagering requirements have been fully satisfied. Attempting to withdraw bonus funds before meeting wagering requirements will result in the bonus being removed from your account. Any winnings generated from bonus funds that have not yet met wagering requirements will be forfeited upon withdrawal request.

5.5 Anti-Money Laundering

hvajee is committed to preventing money laundering and terrorist financing. All transactions are monitored. Where suspicious activity is detected, hvajee reserves the right to freeze the affected account, withhold funds pending investigation, and report the matter to relevant authorities. Players must not use the hvajee platform to process funds derived from unlawful activity.

6.Bonuses & Promotions

hvajee offers promotional bonuses, free bets, cashback offers, and loyalty rewards from time to time. All promotions are subject to the following general conditions, as well as any specific terms communicated at the point of the offer:

• Bonuses are available to eligible players who have a fully verified hvajee account in good standing.
• Each promotion may only be claimed once per player, per household, and per device unless the promotion terms expressly state otherwise.
• All bonus funds are subject to wagering requirements. The applicable wagering multiplier, eligible games, minimum odds, and expiry period are specified in the individual promotion's terms.
• Wagering on certain game types — including but not limited to certain live casino tables and low-margin markets — may contribute at a reduced rate or not at all toward bonus wagering requirements. Eligible game contributions are listed in promotion-specific terms.
• hvajee reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice where there is evidence of abuse, system error, or breach of these Terms.
• Bonus funds are non-transferable and have no cash value unless and until wagering requirements are fully met.

7.Betting Rules

7.1 Placing Bets

All bets placed on the hvajee platform are final and binding once confirmed by the system. It is your responsibility to ensure that bet details — including selection, stake amount, and market type — are correct before confirming. hvajee will not reverse or void a correctly placed bet on the grounds that it was placed in error by the player.

7.2 Minimum and Maximum Stakes

hvajee sets minimum and maximum stake limits per market, which may vary by sport, event, and market type. These limits are displayed at the point of bet placement. hvajee reserves the right to adjust stake limits for individual players or markets at any time, including limiting the maximum winnable amount on any single bet or accumulator.

7.3 Live Betting

Live in-play betting markets are offered across cricket (including BPL, IPL, and T20 World Cup), football, table tennis, and other sports. hvajee reserves the right to suspend or remove live markets at any time, particularly where the integrity of an event is in question or where data feed issues affect odds accuracy. Bets accepted before a market is suspended remain valid unless there is evidence of match manipulation or a data error that materially affected the odds at the time of acceptance.

7.4 Void Bets

A bet may be declared void in the following circumstances: the event is cancelled or abandoned without a result being determined; the bet was accepted at clearly erroneous odds due to a system or human error; the event outcome is under official investigation for match-fixing; or applicable market rules specify voiding conditions that have been met. Void bets are refunded to the player's account balance at the original stake amount.

7.5 Cricket-Specific Rules

For BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures, standard cricket betting rules apply. In the event of a match being interrupted by weather and subsequently reduced in overs, the Duckworth-Lewis-Stern (DLS) method is used to determine the result for betting purposes. For matches abandoned without any play, bets are void and stakes are returned. Specific market rules for player performance bets, over/under totals, and wicket markets are published in the hvajee Sports Betting Rules section accessible from within the platform.

8.Casino Games

hvajee's casino product — accessible as hvajee Casino — comprises slot games, live dealer tables, table games, and specialty games supplied by third-party software providers including Pragmatic Play, NetEnt, Evolution Gaming, Ezugi, Play'n GO, Microgaming, and Spribe. The following rules apply to all casino game play:

• All casino games use Random Number Generator (RNG) technology certified by the respective game providers to ensure fair and unpredictable outcomes.
• Live casino games are streamed in real time from professional studios. Results are determined by physical outcomes (cards dealt, roulette wheel spin) and are final once the dealer closes the round.
• In the event of a disconnection during a game round, the game will resolve according to its pre-programmed rules. If the round cannot be completed, the stake is returned to the player's balance.
• hvajee is not responsible for errors, defects, or interruptions in game software provided by third-party suppliers, except where hvajee is at fault. Claims arising from game software errors must be submitted to hvajee support within 48 hours of the incident.
• Game-specific rules, return-to-player (RTP) percentages, and volatility information are available within each game's help section.

9.Prohibited Conduct

The following conduct is strictly prohibited on the hvajee platform. Breach of any of the following provisions is grounds for immediate account suspension or permanent closure, forfeiture of funds, and referral to law enforcement where appropriate:

• Registering multiple accounts or using another person's identity to open or operate an account.
• Using automated bots, scripts, or software to place bets or interact with the platform in a non-human manner.
• Exploiting software glitches, display errors, or pricing errors to gain an unfair advantage.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of corrupt activity in relation to any event offered for betting on the platform.
• Colluding with other players, dealers, or third parties to gain an unfair advantage in casino games.
• Abusing the hvajee bonus and promotional system in any manner, including through bonus hunting, hedge betting, or account sharing.
• Depositing, wagering, or withdrawing funds that are derived from criminal, fraudulent, or unlawful activity.
• Sharing your hvajee Login credentials with any third party or allowing any other person to access or operate your account.
• Using the platform for any purpose other than personal entertainment, including reselling services or acting as an agent or proxy for other players.

10.Account Suspension & Closure

hvajee reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where hvajee has reasonable grounds to believe that a breach of these Terms has occurred, is occurring, or is likely to occur. This includes but is not limited to the prohibited conduct described in Section 9.

Where an account is closed due to a confirmed breach of these Terms, hvajee may withhold the balance in the account pending investigation. If the investigation confirms a breach, hvajee may forfeit the balance in whole or in part, as permitted by applicable law.

You may close your hvajee account voluntarily at any time by contacting [email protected]. Upon voluntary closure, any verified real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method within 5 business days.

11.Intellectual Property

All content on the hvajee platform — including but not limited to the hvajee brand name and logo, website design, text, graphics, software, game interfaces, audio, and video — is the intellectual property of hvajee or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, republish, upload, post, transmit, or distribute any content from the hvajee platform without express prior written consent from hvajee. Unauthorised use of hvajee's intellectual property is a violation of these Terms and may constitute an infringement of applicable copyright, trademark, and intellectual property laws.

12.Limitation of Liability

To the fullest extent permitted by applicable law, hvajee excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether arising in contract, tort, or otherwise.
• Losses arising from your reliance on information provided on the platform, including odds, statistics, or commentary.
• Losses arising from technical failures, server outages, internet connectivity issues, or third-party system failures outside hvajee's reasonable control.
• Losses arising from unauthorised access to your account where you have failed to adequately protect your hvajee Login credentials.
• Any indirect, special, incidental, or consequential damages of any kind, even if hvajee has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation, or death and personal injury caused by negligence.

13.Privacy & Data

hvajee collects, processes, and stores personal data in accordance with the hvajee Privacy Policy, which is incorporated into these Terms by reference. By registering for an hvajee account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy explains what data is collected, how it is used, who it is shared with, how long it is retained, and what rights you have in respect of your personal data.

14.Responsible Gaming

hvajee is committed to promoting responsible gaming. The platform provides players with tools to manage their gambling behaviour, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible from within your account settings after hvajee Login.

If you feel that your gambling is becoming a problem, hvajee encourages you to use the self-exclusion tool immediately and to seek professional help. For detailed information on responsible gaming tools and support resources, please visit the hvajee Responsible Gaming page. The 18+ age restriction is strictly enforced on all products and services offered by hvajee.

15.Amendments

hvajee reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, hvajee will endeavour to provide reasonable notice via the platform or by email to registered account holders. Continued use of the hvajee platform following notification of a change constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request closure of your account.

The date of the most recent revision is displayed at the top of this document. Players are encouraged to review these Terms periodically to remain informed of their rights and obligations.

16.Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to hvajee's internal dispute resolution process by contacting [email protected]. hvajee will respond to formal disputes within 10 business days.

If a dispute cannot be resolved through hvajee's internal process, the parties agree to attempt to resolve the matter through good-faith negotiation before pursuing any other remedy. Nothing in this clause limits a player's statutory rights under applicable consumer protection law.

17.Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the hvajee support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 24 hours on business days (Bangladesh Standard Time, UTC+6)
• Language: English

hvajee support is available 24 hours a day, 7 days a week. For responsible gaming enquiries, account closures, or self-exclusion requests, please indicate the nature of your request clearly in the subject line of your email.